At iGet Express (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from https://igetexpress.com.au.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Date of birth (where required for age verification)
  • Payment details (processed securely by third-party payment providers)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Customer support communications

Device Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Pages visited
  • Referring website
  • Cookies and analytics data

2. How We Collect Information

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in promotions
  • Browse our website
  • Accept cookies

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Verify customer age where required
  • Process payments
  • Provide customer support
  • Respond to enquiries
  • Improve our website
  • Prevent fraud and unauthorized transactions
  • Send order updates
  • Send promotional emails (only where permitted by law or with your consent)
  • Comply with legal obligations

4. Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete credit or debit card information on our servers.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve website functionality
  • Measure website traffic
  • Analyze customer behaviour
  • Personalize your experience

You may disable cookies in your browser settings, although some website features may not function correctly.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Shipping and delivery providers
  • Payment processors
  • Website hosting providers
  • IT service providers
  • Marketing service providers
  • Professional advisers
  • Government agencies where required by law

We do not sell your personal information to third parties.

7. Marketing Communications

If you subscribe to our marketing emails, we may send promotional offers, product updates, and news.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

8. Data Security

We take reasonable steps to protect your personal information using appropriate technical and organizational security measures, including:

  • SSL encryption
  • Secure servers
  • Restricted staff access
  • Password protection
  • Regular security monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where appropriate.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

11. Children’s Privacy

Our website is intended only for adults who are legally permitted to purchase our products.

We do not knowingly collect personal information from individuals under the age permitted by applicable Australian law. If we become aware that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. International Data Transfers

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information receives appropriate protection in accordance with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

15. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

iGet Express

Website: https://igetexpress.com.au

Email: info@igetexpress.com.au

If you are not satisfied with our response to a privacy complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).