Thank you for shopping with iGet Express. This Shipping Policy outlines how we process and deliver orders placed through https://igetexpress.com.au.

Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.
  • Most orders are dispatched within 1–2 business days after payment has been received and verified.
  • During peak periods, promotions, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Methods

We work with trusted courier and postal services to deliver your order safely and efficiently.

Available shipping options and estimated delivery times will be displayed during checkout.

Estimated delivery times begin after your order has been dispatched and may vary depending on your location.

Typical delivery estimates are:

  • Metro areas: 2–5 business days
  • Regional areas: 3–7 business days
  • Remote areas: 5–10 business days

These timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions. Any conditions or minimum order values will be clearly displayed on our website.

Order Tracking

Tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Delivery

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery addresses.

If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • High parcel volumes
  • Courier network disruptions
  • Natural disasters
  • Other unforeseen events

We appreciate your patience should delays occur.

Lost or Missing Parcels

If your parcel has not arrived within a reasonable time after the estimated delivery period:

  1. Check your tracking information.
  2. Confirm the delivery address on your order.
  3. Check with household members or neighbours who may have accepted the delivery.
  4. Contact us for assistance.

We will work with the shipping carrier to investigate the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged product

We will assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law.

Authority to Leave

Where the selected shipping service allows “Authority to Leave,” parcels may be left at the delivery address if considered safe by the carrier.

If you choose this option, iGet Express is not responsible for loss or theft after the parcel has been marked as delivered by the carrier.

Age Verification

Some products sold on our website may only be purchased by individuals who meet the minimum legal age under Australian law.

Where required, age verification may be requested before dispatch or at the time of delivery.

Contact Us

If you have any questions about shipping or your order, please contact us:

iGet Express

Website: https://igetexpress.com.au

Email: info@igetexpress.com.au